WHAT INFORMATION SHOULD I CONFIRM BEFORE PLACING MY ORDER?

To ensure your Le Noireee pieces arrive seamlessly, please confirm the following details before completing your purchase:

HOW DO I TRACK MY ORDER?

Once your order has been dispatched, a tracking number will be sent to your email. You may also monitor your order status through the “My Orders” section of your Le Noireee account.

WHAT COUNTRIES DO YOU SHIP TO?

We offer worldwide shipping to a range of international destinations. Available shipping options for your location will be displayed during checkout.

HOW LONG DOES ORDER FULFILLMENT TAKE?

HOW IS MY ORDER SHIPPED?

We work with trusted delivery partners to ensure your order arrives securely and efficiently. Available shipping methods are tailored to your delivery location and the items selected at checkout.

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive a confirmation email once your order has been dispatched. Your fulfillment status is also updated in real time within your Le Noireee account.

HOW LONG DOES DELIVERY TAKE?

Delivery timelines vary by destination. We recommend allowing approximately one week for arrival following dispatch.
For priority delivery requests, please leave a note at checkout or contact us at support@noireee.com.

HOW MUCH IS SHIPPING?

Shipping costs are calculated based on your delivery destination and order weight during checkout.

IS SALES TAX CHARGED ON MY ONLINE ORDER?

Applicable taxes are calculated during checkout based on the regional requirements of your shipping destination.

ARE INTERNATIONAL ORDERS SUBJECT TO CUSTOMS OR IMPORT CHARGES?

Yes. International deliveries may be subject to customs duties, import taxes, or additional clearance fees determined by your local authorities. These charges are the responsibility of the recipient.

WILL I BE CHARGED FOR BACK-ORDERED ITEMS?

Payment is processed at the time of purchase to reserve your place in our fulfillment queue. Orders will be dispatched as soon as the selected items become available.

DO YOU OFFER SAME-DAY DELIVERY?

Dispatch timelines may vary by delivery location, with select Lagos orders eligible for same-day delivery following dispatch.

IS DOOR-TO-DOOR DELIVERY AVAILABLE IN ALL LOCATIONS?

Delivery methods may vary depending on your destination. In select regions outside Lagos, orders may be routed to a secure collection point managed by our delivery partner for safe and efficient delivery.

DO YOU OFFER GIFT PACKAGING?

Each Le Noireee piece is presented in our signature customized packaging. For special gift packaging requests, please leave a note at checkout or contact us at support@noireee.com.

WHAT CAN I DO IF I MISSED MY DELIVERY?

If your delivery attempt is unsuccessful, we recommend tracking your parcel directly through the carrier’s website using your tracking number. For further assistance, please contact the courier service or email us at support@noireee.com.

CAN I CHANGE MY SHIPPING ADDRESS?

If your order has not yet entered processing, please email support@noireee.com with your order number and updated delivery address. Unfortunately, we are unable to reroute orders once they have been dispatched.

HOW LONG DO I HAVE TO CANCEL AN ORDER?

Orders may only be canceled before entering the shipping process. Once approved, refunds will be issued to the original payment method used at checkout.
To request an order cancellation, please contact support@noireee.com.

We accept return requests within three (3) days of delivery for items that are incorrect, damaged, or defective. Beyond this window, we are unable to offer refunds or exchanges. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received, with all seals and tags intact.
Items that do not meet these criteria or show signs of tampering may be redelivered to the sender. Once your return is inspected, we will notify you of the approval or rejection of your refund.
Please note that certain items—including gift cards, downloadable products, and health or personal care items—are exempt from returns.
Approved refunds are credited automatically to your original method of payment within a specific timeframe.

DO YOU OFFER EXCHANGES?

We provide exchanges for identical products in the event that you receive a damaged or defective item.

DO YOU PROVIDE FREE SHIPPING FOR RETURNS?

Currently, return shipping costs are the responsibility of the customer. Returns are only accepted via the official return label provided upon request. We recommend using a trackable service and obtaining proof of postage, as we are not liable for items lost in transit. Exchanged items may take varying times to reach you depending on your location.

WHAT IS THE RETURN PROCESS?

To begin, please visit our Process a Return page. A receipt or proof of purchase is required. Once your claim is validated—typically via a photo or video of the item—your return will be authorized for shipping. Following inspection at our studio, we will notify you via email regarding the status of your refund or exchange.