HOW DO I TRACK MY ORDER?

Once your curated pieces have shipped, a tracking number will be sent to your email. You can also monitor your order’s journey through the “My Orders” section of your Le Noireee account.

WHAT COUNTRIES DO YOU SHIP TO?

We currently offer delivery to Nigeria, the United States, the United Kingdom, and Canada. We look forward to expanding our reach to more global destinations soon.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Typically, orders are dispatched within 1 – 3 working days. During high-demand periods, please allow up to five working days for your order to be processed and shipped.

HOW IS MY ORDER SHIPPED?

We partner with reliable courier services to ensure your order arrives safely. Available shipping methods are tailored to your specific delivery address and the items selected at checkout.

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive a confirmation email the moment your order is dispatched. Your fulfillment status is also updated in real-time within your Le Noireee account.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

Delivery times vary by destination; we recommend allowing approximately one week for arrival. If you require expedited delivery, please include a note at checkout or contact us at support@noireee.com.

HOW MUCH IS SHIPPING?

Shipping fees are determined by the weight of your order and your delivery location. Your final shipping cost will be calculated and displayed during the checkout process.

IS SALES TAX CHARGED ON MY ONLINE ORDER?

Applicable taxes are calculated during checkout based on the regional requirements of your shipping destination.

WILL I BE CHARGED FOR BACK-ORDERED ITEMS?

Payment is processed at the time of purchase. This secures your place in our fulfillment queue, ensuring your items are shipped the moment they become available.

DO YOU OFFER SAME-DAY DELIVERY?

While standard orders ship within 1 – 3 working days, we offer same-day delivery for select orders within Lagos, post-dispatch.

TELL ME ABOUT YOUR PACKAGING! DO YOU GIFT WRAP?

Each Le Noireee piece is shipped in our signature customized packaging. For special gift-wrapping requests, please leave a note at checkout or reach out to us at support@noireee.com.

WHAT CAN I DO IF I MISSED MY DELIVERY?

If you miss your delivery, we recommend tracing the package via the carrier’s website using your tracking number. For direct assistance, please contact the courier service or email us at support@noireee.com.

CAN I CHANGE MY SHIPPING ADDRESS?

If your order has not yet been processed, email us at support@noireee.com with your order number and the updated address. We are unable to reroute orders once they have been dispatched.

HOW LONG DO I HAVE TO CANCEL AN ORDER?

Orders may be canceled only before they enter the shipping process. Once canceled, a refund will be issued to your original payment method. To request a cancellation, please contact support@noireee.com.

We accept return requests within three (3) days of delivery for items that are incorrect, damaged, or defective. Beyond this window, we are unable to offer refunds or exchanges. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received, with all seals and tags intact.
Items that do not meet these criteria or show signs of tampering may be redelivered to the sender. Once your return is inspected, we will notify you of the approval or rejection of your refund.
Please note that certain items—including gift cards, downloadable products, and health or personal care items—are exempt from returns.
Approved refunds are credited automatically to your original method of payment within a specific timeframe.

DO YOU OFFER EXCHANGES?

We provide exchanges for identical products in the event that you receive a damaged or defective item.

DO YOU PROVIDE FREE SHIPPING FOR RETURNS?

Currently, return shipping costs are the responsibility of the customer. Returns are only accepted via the official return label provided upon request. We recommend using a trackable service and obtaining proof of postage, as we are not liable for items lost in transit. Exchanged items may take varying times to reach you depending on your location.

WHAT IS THE RETURN PROCESS?

To begin, please visit our Process a Return page. A receipt or proof of purchase is required. Once your claim is validated—typically via a photo or video of the item—your return will be authorized for shipping. Following inspection at our studio, we will notify you via email regarding the status of your refund or exchange.